SIZE POLICY SEW LAVISH CROWNS IS NOT RESPONSIBLE FOR UNITS NOT FITTING PROPERLY DUE TO THE SELECTING OF AN INCORRECT CAP SIZE AT YOUR TIME OF ORDER! PLEASE REFER TO OUR CHART TO CHECK YOUR OPTIONS.
PLEASE ENSURE THAT YOU TAKE THE CORRECT MEASUREMENTS FOR CUSTOM AND READY TO WEARCROWNS PRIOR TO PURCHASE TO AVOID SIZING ISSUES.
CUSTOMIZATION POLICY We are not responsible for units and or the lace shedding as a result of the customization process which includes bleaching the knots to ensure a more natural and realistic appearance for the hairline., This is a normal process. You can send in your unit for a repair service plus the cost of the lace product (closure/frontal).
DAMAGED WIG OR HAIR EXTENSIONS SLC IS NOT RESPONSIBLE FOR ANY DAMAGE TO WIGS OR HAIR EXTENSIONS AFTER HAIR HAS BEEN BLEACHED, COLORED OR ALTERED IN ANY WAY.
CONSTRUCTION POLICY Sew Lavish Crowns is not responsible for the dissatisfaction of the unit which includes but not limited to cap type (stretch mesh, adjustable cap, ventilated cap), track placement, threading selection(cotton), & etc. based off personal expectations. All units are made with precision and care while being handcrafted and designed to bring you ultimate quality and superior value. We take our time when creating our collection so you can rest assured that you will receive top quality products from our company.
RTWC Policy READY TO WEAR CROWN service is a process where we offer units that are predesigned by our wig designer. Some units are preconstructed and some will be custom made using a sewing machine, styled and based on standard circumference sizing (S, M, L). Customer must check the sizing chart prior to purchase to avoid an incorrect size purchase. Units will ship out in 1-3 business days with tracking provided within 24 hrs of unit being shipped.
CYC Policy CREATE YOUR CROWN service is a process where the client who chooses to have a custom crown designed by us can send in their own hair and closure or frontal. The turnaround time is 14-21 business days for this service with a 24 hr payment verification process. Verification time & shipping time is separate from our turnaround time. The turnaround time for this process starts once the hair is received from the mailing service. Please provide us with a tracking number within 24-48 hours of your order. You will have 3 -5 business days once your order is placed to ensure that we have received your merchandise. If we have not received your item within this time you will automatically receive a refund for your order.
CMCC Policy CREATE MY CUSTOM CROWN service is a process where those who are interested in having a custom crown designed by us can choose from the selected styles to have a custom-made crown constructed with hair &/or closure/frontal provided by us and created by our wig designer. The turnaround time is 14-21 business days for this particular service with a 24 hr payment verification process. Verification time & shipping time is separate from our turnaround time. Once the custom crown is complete, a picture of the unit will be sent to the email provided for final approval before the unit is shipped out. The unit will not be shipped until the customer has agreed to the final look of the custom crown.
PAYMENT PROCESSING POLICY We are not responsible for payments that are unable to be verified. Payments that are unable to be verified includes:
ZIP CODE INVALID FOR CARD USED
CARD USED IS NOT THE SAME AS NAME ON ORDER
INCORRECT EMAIL PLACED ONLINE AT THE TIME OF ORDER. If we cannot verify your payment within 5-7 business days your order will be cancelled, and you will automatically receive a refund.
SHIPPING POLICY We thank you for your support. We are not responsible for the order once it has been shipped & in the care of USPS. Typically shipping time is 3-5 business days. This does not include processing time for payment verification nor construction time.
TURN AROUND TIME 1 -21 BUSINESS DAYS IS OUR PROCESSING TIME. (VARIES DEPENDING ON THE PRODUCT IE. HAIR PRODUCTS, WHOLESALE PPLIES WILL SHIP FASTER THAN WIGS) & SHIPPING IS 3-5 BUSINESS DAYS. Please note that this time frame might vary depending on demand (holiday seasons especially). Rush orders are available at an additional charge. Your tracking number for shipping confirmation will be sent within this time frame. Be sure to subscribe to our newsletters to stay updated with the latest sales, discounts, giveaways, & so much more! Be sure to tag us in your selfies using the hashtag #SLCCROWNEDME We greatly appreciate your business.
CLASS PAYMENT POLICY Payment arrangements are only available for those who have secured a deposit and enrolled in a class. Class fees are due prior to or on the day of class via invoice payment only.
RETURNS If there is a discrepancy on our end, feel free to send us the unit back, with lace still fully attached within 5 days of receiving the package. ONCE THE WIG HAS BEEN WORN OR ALTERED IN ANY WAY NO EXCHANGE IS VALID AT THAT POINT! Email our support team to have any questions or concerns about this process addressed. We greatly appreciate your support and cooperation.
CLASS REFUND POLICY FINAL SALE. THE CLASS DEPOSIT IS NON-REFUNDABLE UNDER ANY CIRCUMSTANCES. IF AN EMERGENCY ARISES WILL BE HAPPY TO WORK WITH YOU BUT WE MUST BE CONTACTED 24 HRS IN ADVANCE.
REFUND POLICY NO REFUND FOR WIG ORDERS, HAIR EXTENSIONS, PHYSICAL PRODUCTS OR CLASSES. IF A REFUND IS ISSUED DUE TO A PRODUCT BEING UNAVAILABLE PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR FUNDS TO BE AVAILABLE IN YOUR ACCOUNT FROM THE TIME A REFUND IS ISSUED. SHOPIFY HAS A 10 BUSINESS DAY POLICY ON RETURNS ONCE WE RELEASE THE FUNDS.
BY ORDERING YOU AGREE & CONFIRM THAT YOU HAVE READ & UNDERSTOOD ALL THE TERMS & CONDITIONS, PROCEDURES, POLICES, FAQ SECTIONS, AND ALL OTHER INFORMATION LISTED ON THIS WEBSITE.