Frequently asked questions and concerns for our Lavish Girls.
The best way to contact us is via email at info@sewlavishcrowns.com. Please allow up to 3 business days for a response during business hours.
Tuesday-Saturday: 10am-6pm EST. Sunday-Monday: CLOSED

A custom unit is constructed on the sewing machine and made specific to your head measurements.

A ready to wear premade unit is constructed using standard measurements in sizes small, medium and large.

Please follow the wig measurement chart located in the product description section of each page to help you take proper measurements. If you need further assistance, please contact us.

RAW means that the hair is 100% unprocessed. Meaning no chemical or steam process takes place to achieve a certain curl pattern that has a higher quality. The hair has not been altered in any way, contains no synthetic fibers and is 100% human hair. The hair is collected from a single donor with the cuticles aligned making each bundle unique in appearance. They will vary in color, texture, weight and curl/wave pattern.

Features of Raw Hair:

100% unprocessed human Hair

Sourced from a single donor

Cuticles aligned (no matting)

No chemical or steam processing

Bundles give a full look

Seamlessly blends with natural hair

Can take bleach/ color very well (seek a professional)

Last 3-5 years or longer based on the care and maintenance upkeep

Yes, all of our wigs are made glueless. Liquid or spray adhesives are optional.

As a beginner I would recommend starting with a closure unit.

Closure units require less maintenance and are easier to apply and maintain than frontal units.

Yes, you can easily install our beginner friendly wigs from the comfort of your home without a professional stylist.

All wigs come fully customized, bleached knots, styled and with lace pre-cut if requested.

Maintenance for curly patterns should be done 3 times per week or as desired, with a spray wash (spray bottle composed of leave in conditioner diluted with water). Conditioner or leave in conditioner choices are to be used at your discretion, however, please be sure that it is sulfate free & a non-alcohol product with great quality. AIR DRY AND USE WIDE TOOTH COMB.

Maintenance for body wave hair is to co wash every 2 weeks with conditioner & complete wash with shampoo & condition every 4 weeks. AIR DRY AND USE WIDE TOOTH COMB. You can do so as often as you please, but these are our suggestions. Only sulfate free & non-alcohol products are recommended.

Maintenance for straight hair is to co wash every 2 weeks with conditioner & complete wash with shampoo & condition every 4 weeks. AIR DRY AND USE WIDE TOOTH COMB. You can do so as often as you please, but these are our suggestions. Only sulfate free & non-alcohol products are recommended.

Remember to be gentle when handling your lace. Tugging, scratching or rough handling will result in balding and will affect the longevity of the lace.

Be cautious when using heat to avoid damaging the hair. Always use a heat protectant and serum before applying heat. Heat temperatures should not exceed 450 degrees. Avoid using heat on a daily basis as this will dry out RAW hair.

We would highly recommend that you seek help from a professional colorist to avoid causing any damage to your crown or hair extensions.

Sleeping in a satin scarf is highly recommended.

Our Raw Indonesian Bundles and Wigs will last 3+ years with proper care and maintenance.

Our Raw Vietnamese Bundles and Wigs will last 4+ years with proper care and maintenance.

Recommended products:

*Marc Anthony Strictly Curls Collection

*Argan Oil Curl Cream

* Dove Intensive Repair Shampoo and Conditioner

*Dove Anti-Frizz Oil Therapy Shampoo and Conditioner

*Tressemme Luxurious Moisture Shampoo and Conditioner

*Sew Lavish Crowns Sleek and Shine Wax Stick

Yes, you would need to book our "Provide your own Hair: Closure or Frontal" services.

Please thoroughly read the description before purchasing.

We do not offer custom coloring for hair not purchased from Sew Lavish Crowns. Jet black only.

Yes, you would need to book the "Wig Customization" service.

Please read description thoroughly before purchasing.

We are currently ONLINE ONLY, all orders are shipped via USPS / UPS.
Yes we ship worldwide! However customer may be responsible for import fees/duties depending on the country.

****SHIPPING DELAYS ARE BEYOND OUR CONTROL AND CANNOT GUARANTEE SHIPPING AND PROCESSING TIMES. PLEASE KEEP THIS IN MIND WHEN PLACING AN ORDER.*****

Please allow 48 hours for your payment to be processed. Processing time is subject to change due to unforeseen circumstances.

Raw Bundle orders (all origins) have a processing time of 14-17 business days, weekends and holidays excluded.

Custom Wig Units have a processing time of 21-28 business days, weekends and holidays excluded.

Premade Ready to Wear Units have a processing time of 3-5 business days, weekends and holidays excluded.

All other product processing times can be found in their description. Please read thoroughly before purchasing.

Once an order is submitted, we do not allow cancellations.

After your order has been processed and shipped, you will receive a tracking number via the email you provided at checkout. There should be a link that takes you directly to USPS.

If the link is not attached, please go to usps.com/tracking and enter your tracking number to follow your package. A signature is required for delivery on all packages.

To keep track of all of your orders placed with Sew Lavish Crowns, please create an account with us!

SEW LAVISH CROWNS IS NOT RESPONSIBLE FOR PACKAGES ONCE THEY ARE SHIPPED!

If your package is lost/stolen you must file a claim with the shipping courier.

We will not be held liable for any order delays due to incorrect shipping and billing address. Please make sure you enter your address correctly including building and apartment numbers. If you enter your shipping address incorrectly, please email info@sewlavishcrowns.com to have it updated immediately.

If your BILLING AND SHIPPING address do not match you will be completely REFUNDED.

* ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued.

What is the nature of this product? Wigs and Hair extensions. Wigs and hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.

* Wigs/Hair Extensions. Exchanges are only accepted when you have received the wrong items. If there was an issue on our end, please send the item(s) back within 3 business days. If the item(s) are not returned within the allotted timeline, it will not be accepted. If the wig/extensions are altered in any way it cannot be returned or replaced.

***Please make sure that you read the details of this product in its entirety before placing an order, due to the no exchange or refund policy.

We encourage you to fully understand what you are ordering before you proceed to checkout. If you have any questions please reach out to us to clarify before making your purchase. You may also show it to your hair stylist in case you are unsure.

SEW LAVISH CROWNS IS NOT RESPONSIBLE FOR UNITS NOT FITTING PROPERLY DUE TO THE SELECTING OF AN INCORRECT CAP SIZE AT YOUR TIME OF ORDER!

If you are providing your own measurements and are unsure on how to proceed, please email us for assistance.

For Premade Ready to Wear Units, please refer to our chart to check to ensure you select the correct size.

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